Refund and Return Policy

At PH9 FOODS, we take great pride in providing our customers with high-quality frozen food products. We are committed to ensuring your satisfaction with every purchase. Please take a moment to review our refund and return policy.

1. Non-Refundable and Non-Returnable:

• Due to the nature of our products (frozen food), we do not accept returns or offer refunds for any items that have been delivered and accepted by the customer. This policy is in place to maintain the safety and quality of our products.

2. Quality Assurance:

• We are dedicated to delivering products that meet the highest quality and safety standards. In the rare event that you receive a damaged or incorrect item, please get in touch with our customer service team by filling out a contact form on Contact Us page within 24 hours of receiving your order.

3. Reporting Issues:

• If you have any concerns about the product you received, please provide us with the following information when reporting the issue:
  • Your order number
  • A clear description of the issue
  • Photographs that clearly show the problem (if applicable)

4. Resolution:

• Our customer service team will thoroughly investigate the issue and provide a resolution within 7 business days. This resolution may include:
  • A replacement of the damaged or incorrect product, if available.
  • A refund or store credit, depending on the circumstances and customer preference.

5. Shipping and Handling Fees:

• We do not refund shipping and handling fees, as they are associated with the delivery of the product.

6. Cancellations:

• Once an order is placed and confirmed, we do not allow cancellations.

7. Contact Information:

• If you have any questions or concerns regarding our refund and return policy, please contact our customer service team by filling out a form on the Contact Us page.

Please note that this policy is subject to change, and the most up-to-date version can always be found on our website. By making a purchase on our website, you acknowledge and agree to abide by this policy.

PH9 FOODS appreciates your trust in us and is dedicated to providing you with the best possible customer service and products. Thank you for choosing us as your frozen food provider.